Every patient request
safely resolved
An AI receptionist that doesn't just answer the phone. It ensures the request can be resolved smoothly.
What Jackie handles
Over 20 types of patient request resolved
Appointments, repeat care, sick notes, the daily admin pile: the requests that flood your lines every morning. Jackie takes them on the phone and carries each one through to its outcome.
- Submit triaging form (Total Triage)
- Book appointment (first-come-first-served)
- Follow-up appointment
- Cancel an appointment
- Reschedule an appointment
- Appointment information
- Vaccination or routine injection (flu, shingles, B12)
- Smear test / cervical screening
- Blood test / monitoring bloods
- NHS Health Check (40–74)
- Learning disability health check
- Postnatal / 6-week baby check
- Pre-travel health consultation
- Long-term condition review (asthma, COPD, diabetes)
- Medication review (HRT, contraception)
- Repeat prescription
- Stop-smoking support
- Sick note / fit note
- Medical letter or certificate
- Test results enquiry
- Referral follow-up
- General admin (records, feedback, notes)
- Update contact details
- New patient registration
- Practice information
Jackie gathers all the information needed, submits the relevant triaging form, and books the appointment directly where practice protocol allows.
Jackie applies your practice’s defined administrative booking rules. It does not make clinical decisions or triage patients. Requests that fall outside those rules are filed with structured information for clinician review. Coverage reflects a live deployment at a 7,500-patient GP practice in Liverpool; your volumes will vary. Jackie is not a medical device.
Clinical Safety
Jackie knows when to stop
She detects safety indicators, interrupts the routine administrative process, forwards the call to reception, and advises the patient to seek emergency care if needed.
Emergency requests do not enter triage queues
This safeguard prevents emergency requests from being added to normal triaging queues as routine requests.
*Safety indicators are offered as a clinical hazard mitigation strategy as part of DCB0129 certification. Jackie is not a medical device.
Patient feedback
Patients trust Jackie
We send patient surveys to people who interact with Jackie across our deployments.
Up to 75% positive or neutral across our latest deployments
The computer Jackie at the surgery is actually the best one that I have ever dealt with. She is the most realistic talking computer I have spoken to. She acts, speaks and listens like a human.
She’s the best AI robot I have ever dealt with.
Yes, just to say Jackie, she’s the best robot that I have come across in any company.
I was very impressed by the system, and it really helped me get assistance this morning when I was really feeling unwell.
Very intelligent system. I must say I was pleasantly surprised.
Jackie is great, and it’s not like speaking to a bot, as her questions relate to your answers.
Excellent experience. Clearly understood all answers, even when they weren’t clear or straightforward.
This is a great receptionist intake tool. Very impressed.
She understands you very well and is also easy to understand.
It was very thorough in finding out why I needed to speak to a GP.
Very accurate with what she has listened to.
She wrote down my information perfectly.
I didn’t have to repeat anything. Surprisingly straight to the point and got me what I required.
Good that she repeats back what you’ve said to clarify. Very effective and quick call.
Didn’t expect her to be so good.
Jackie was excellent.
This is a really good idea and works so well.
I was apprehensive at first, but Jackie is really easy to interact with.
It was very strange at first, but once I got used to it, it felt reassuring.
Very helpful. Saves time. Great service.
A very efficient way to book appointments, and it all went smoothly.
Great service to provide my symptoms without the long wait for the call to be answered.
So easy to get through on the phone, and was really helpful.
Was really clear and easy to use.
Really good, noted everything.
Very quick, saves waiting on the phone.
Saves time on my behalf and for the staff at the surgery.
I like that there is no messing about.
Jackie is very good 🥰
She was very good 👍
Just very helpful.
Good system. Thanks, Jackie.
I might ask her to be my Valentine 😋
Protocol Adaptations™
Configured to your practice’s protocols
Jackie runs on your rules, not generic defaults. You choose which requests it handles and how each one behaves, set per practice rather than one-size-fits-all.
Don’t see what your practice needs? Our proprietary platform lets us build new adaptations around your protocols, not bend your practice around ours.
Integrations
Jackie finishes the job inside your systems
Jackie doesn't hand off work to your team. She completes it. From collecting triaging information to booking appointments, the task is done by the time your staff see it.
- Appointments booked Jackie can book appointments for nurses and doctors directly in your system.
- Triage forms completed Jackie writes results directly into your triaging forms, whether you use Accurx, Patchs, or any other form-based system.
- Admin tasks handled Sick note requests, Med3 certificates, and routine admin captured and logged without staff involvement.
Triaging systems
Accurx
Triage workflow
eConsult
Triage workflow
SystmConnect
Triage workflowAny other form-based triaging system
EHRs: Appointment booking
EMIS Web
Direct integration
SystmOne*
Direct integration*Coming soon
Impact
Increase capacity at a fraction of the cost.
*Based on a 7,500-patient GP practice in Liverpool.
Insights
The full picture, every day
Everything flowing through reception is an insight into what your patients need. Jackie captures it automatically, turning daily demand into the patterns that help you plan.
Category breakdown
Daily call volume & completion rate
Every call is recorded, transcribed, and logged with a full audit trail.
NHS Standards
Built for NHS primary care
Purpose-built in the UK for NHS primary care, with the governance, security, and documentation required for high-stakes GP environments.
Compliance & Certification
- DTAC aligned
- NHS DSPT compliant
- Cyber Essentials Plus certified
- DCB0129 / DCB0160 clinical safety
Data & Security
- GDPR & UK DPA 2018 compliant
- ISO 27001 aligned
- Annual pen testing to CHECK standards
Governance
- Full clinical safety case and hazard log
- GP practices remain Data Controller
- Complete audit trails for CQC
Implementation
Fully live in 4 weeks.
Compliance
Compliance
We help you fill your DCB0160 and send you all required compliance documents for review.
Configuration & Integration
Configuration & Integration
We configure Jackie to your practice workflows and patient pathways. We connect Jackie to your phone system and clinical systems.
Supervised Go-Live
Supervised Go-Live
Jackie starts answering live calls while your team monitors the workflow. The pressure on your team drops immediately.
Fully Live
Fully Live
Jackie handles the rush, allowing your team to get on with their day. You get weekly reports on request completion rates and capacity recovered.
Ready to end the 8am rush?
See how Jackie handles real patient calls and writes directly into your systems.