For primary care
The patient-access work your front desk never gets on top of.
Auxilis builds governed AI workers around your practice’s own protocols. Jackie answers inbound patient calls in NHS primary care today. Sam prepares long-term-condition reviews and Robin keeps recalls current — the same proven model, applied to more of your pathways. Your team always makes the call on what happens next.
Answers inbound patient calls from first hello to a completed administrative outcome — an appointment booked, an approved form completed or a request routed to your team, recorded in your clinical system.
Measured at Park Street Surgery, a 7,500-patient GP practice in Liverpool.
Further reading
Why the 8am call surge is a capacity problem, not a staffing one How Jackie runs alongside an existing reception team What the 2026/27 GP contract requires on same-day accessRuns the structured conversation that prepares an asthma or COPD review for a clinician to assess — capturing symptoms, medication use and readings into a consistent record. Sam prepares the review; a clinician decides what happens next.
Explore SamContacts defined patient groups by personalised text with phone follow-up, confirms who still needs to be seen and returns a clear status for each patient — so recalls and outreach lists stay current without manual chasing.
Further reading
Running QOF and flu recalls as an outbound operating model“The impact can really be felt by the in-house team. A big thumbs up all around for Jackie!”
The worker presents the picture. A healthcare professional decides what happens next.
Common questions from practice teams
Does Jackie replace our reception team?
No. Jackie answers routine inbound calls as extra capacity alongside your reception team, taking the volume that clogs the queue. The reception and booking teams stay in place. What changes is how their day is made up.
Requests outside the practice’s defined administrative rules go to a member of the team with the information already gathered.
How Jackie runs alongside an existing reception team What about older patients, or patients who struggle with automated systems?
Because Jackie works by phone, a patient needs no smartphone, app, password or NHS login — which makes speaking to her a simpler route for anyone who finds online forms difficult. She repeats anything a patient asks her to and does not rush them.
A patient who would rather speak to a person can say so at any point and Jackie connects them to the reception team.
What patients are told about Jackie What does the 2026/27 GP contract require on same-day access?
It sets expectations for how practices handle same-day access requests, including patients reaching the practice by phone and not only online. The measurement lands on the front door — the part of the day a fixed reception rota can flex least.
What the 2026/27 GP contract requires, in full What happens on a call that needs a clinician?
It goes to a person. Jackie does not make clinical decisions and does not triage patients. Anything clinical, distressed or outside the practice’s approved rules goes to your team with the information already gathered.
Which clinical and telephony systems does it work with?
Auxilis workers connect to EMIS Web, SystmOne, Accurx, SystmConnect and eConsult, so a booked appointment, completed form or routed request is recorded in the system the practice already uses.
Using something else does not rule it out. Auxilis builds the integration per system, wherever that system offers an API and meets the interoperability requirements the NHS expects.
Start with one practice and one protocol.
See how an Auxilis worker handles a defined patient-access workflow for your practice — completing approved actions and bringing in your team only when they’re needed. Jackie is configured to your own protocol and validated with clinical-safety oversight.